I have my prejudices. I like to use WordPress to build websites and I like to host those sites on Bluehost. WordPress uses a database to store most of the website information. I use a plugin to backup that database information once a week. This is a safety measure and it is important to backup the database whenever you upgrade WordPress. If something were to go wrong, like a digital hiccup, the database backup would be there to rebuild your pages and posts.
Now I should point out that in four years of building more than one hundred sites, this has never happened to me. (Thank you Deity of Your Choice! Mine is the Flying Spaghetti Monster.) But what if the hosting server were to malfunction in some horrible way? This has come up in discussions we have had at the New York WordPress MeetUp Group I belong to. Buried in the fine print (which I rarely read) of almost all the hosting plans for small sites, it says that they are not responsible. They, being most web hosts. Again, this has never happened to me, but when someone tells you about how it happened to them, it is very scary as you think of all the hours it would take to rebuild a site. It would be a nightmare on those sites where I have the design on my computer, the client has the photos on his/her computer and we have to use the database to retrieve the blog and page text.
Fear not! This Spring Bluehost remedied that by offering a site backup service called Site Backup Pro. It sounded very promising so I first searched to see what opinions others had with Site Backup and found this excellent article by Don Campbell: Backup and Restore Your Website with Bluehost. It even includes a video tutorial by Don.
I was convinced. I signed up and am recommending it to all my clients. Hopefully we will never need to use it, but $13/year is a bargain for this insurance.
Bluehost Site Back up pro is rubbish. It only backs up 10% of all the files, as a result the restored website is not working properly.
Bluehost support cannot explain this, and says that I should read the ‘Terms of service’, which basically says bluehost is not responsible for any loss files.